Retailing and the Whale

Retailing gone wrong. How can we prevent the collapse of yet another UK department store? Retail veteran and HOLM chairman Richard Burrell penned this excellent thought piece on what’s gone wrong and how to fix it. Find the long form piece here or enjoy this abridged tea break read. From Orwell to House of Fraser[…]

Five things fashion retailers can learn from Amazon’s 4-Star store

As a storm of store closures hits US retail, Amazon recently opened up shop – in one of the most expensive areas of New York City. What can ‘traditional’ retailers learn from the internet giant’s latest ‘bricks and mortar’ launch?

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Fitting room checklist – does your changing room look like this?

Changing rooms are an essential part of the fashion retail customer experience, Here are our top five tips to convert fitting room visits to sales.

5G handset

5G is coming. Is your retail business prepared?

5G will transform retail 5G ‘fifth generation mobile networks’ is set to launch in the UK as soon as 2019. The retail industry needs to prepare if it is to gain from a world where users can connect no matter where they are and with the exact performance they need. 5G’s promise to deliver ubiquitous[…]

Fashion retail – what’s the difference between a size 10 and a size 10?

What size are you looking for?’ is a question that is losing your fashion retail chain sales. Don’t get us wrong, size is important, but it is second to body shape in the factors that will result in a customer visiting the cash register and keeping their online purchase.

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We’re women not smoothies – the problem with fashion retail personalisation

Retail personalisation technology is supposed to be the magic bullet for the problem of online fashion returns. But does asking shoppers to guess their own body shape provide accurate data or a good customer experience? […]

Retail – how women can get ahead – 5 lessons from Retail Week’s Be Inspired conference

Last week I attended Retail Week’s Be Inspired women’s conference in London along with a female colleague.  It was indeed an inspiring day with panel discussions from retail’s top power players: Marks & Spencer managing director of clothing Jill McDonald, Mars Foods global president Fiona Dawson, and Karen Millen chief executive Beth Butterwick to name a few. […]

Nearly 22,000 retail jobs hit: is e-commerce completely to blame?

Retail news? Barely a week goes by without another chain parading its woes: announcing profit warnings, negotiations with creditors and store closures. BBC News today reported that 22,000 retail jobs are at risk in 2018 alone. The finger of blame is frequently pointed at the growth of e-commerce and Amazon in particular, but is it really that simple? After all, Amazon has been around since the mid 1990’s so it is hardly a new challenger.

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Five ways to make in-store technology a success

A previous HOLM blog post discussed the importance of empowering retail sales staff with technology to put them on an equal footing with today’s ‘mobile first’ consumer. Yet there remains a reluctance among retailers to roll out in-store technology. They have their e-commerce platform for that sort of stuff after all. Then there is the risk of getting it wrong – an expensive mistake for any ambitious retail director.

But the problem is that customers simply do not silo your retail business into ‘stores’ and ‘e-commerce’; they view you as a single brand and expect a seamless transition between their online and in-store activities. In-store technology is the only way to provide this true omnichannel experience. Here we share five ways to make your in-store tech a success: […]