Being ‘sold to’
Speaking with ill informed staff
Returning anything
Getting bad advice
Visiting stores to see a website
Having their time wasted
Finding personal data misused
Being disappointed
Service that’s bad can kill a fashion brand, especially in-store. How does your business perform versus our checklist?
Sizing is the main reason for online fashion returns… or is it? Next time you try on a garment that’s a little tight… try another in the same size.
You may be surprised when you find a difference. Sometimes a big difference! This is because the processes within clothing manufacture (like pattern cutting and sewing) remains particularly manual. It means you rarely find garments identically sized (let alone symmetrical!)
What’s more, in HOLM’s ongoing research, we see variances of 10-15% in the same garments (i.e. same label size, same colour and design). For example, we found a 6cms difference around the chest on a major high street retailer’s medium size polo shirt. That’s a difference of ‘snug’ or ‘loose’ depending which one you selected!
This highlights that ‘SIZING’ recommendation is flawed. Made worse, when you realise that even when you do find a correct size fit, it doesn’t mean it looks good on you.
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Loyalty matters. More now than ever in fashion. It’s what holds a business together. HOLM gets it. HOLM is all about the shopper. Similar to Amazon, we’re obsessed with the customer. We focus on winning more than their trust. We give each confidence. Transforming how they feel. Creating a very special brand of loyalty.
Our software has been developed specifically for fashion, creating a totally personalised service. It may be tech, however it simply comes across as a magical shopping experience to each customer. It’s inexpensive to deploy and turns untrained store staff into highly productive stylists. All managed through a single application.
Brilliant for fashion retailing, as we dramatically improve customer service skills and your shopper’s in-store experience directly translating to higher turnover and eye watering returns on your investment introducing HOLM. . We focus on the customer… so you, the retailer, can focus on great product. We even help there too. Our unique customer data sets create powerful management information for brands to improve their ranges and collections.
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