Great customer service
Helpful, informed staff
Everything kept simple
Efficiency (saving time)
Well protected personal data
How does your fashion brand and your competitors score versus this shopper checklist?
We use ongoing customer research to define and continuously improve our services. HOLM’s mission is to be the best known fashion label that doesn’t manufacture clothes. We aim to create the best clothes shopping experience on the planet, by transforming the way people feel about themselves. We do so by building a unique trust and by always giving shoppers confidence.
HOLM’s in-store personal styling technology matches clothes to customers depending on their body shape (one of more than 4,000 body shapes for women calculated by our algorithms). Their USP is accurate recommendation from the first visit. Following a two-minute measuring process by your sales staff (theatre – tick, customer service – tick), customers are presented with a ranking of garments guaranteed to make them look great. The result? Happy, loyal customers, a thriving bricks-and-mortar store and a customer profile that boosts sales across all channels. Happy staff too, as the application has been carefully designed for simplicity and ease of use, so training is minimal.